To help you prepare for your Management Consultant Interview, here are some typical questions you can expect to hear …
Behavior / Skill: Decisiveness
Definition: Takes personal responsibility for decisions having considered both the short and long term implications.
1) Describe a situation where you were required to 'think on your feet' and come up with a quick decision in response to a college or customer:
A) What was the situation?
B) What was your immediate response?
C) What decision (s) did you arrive at?
D) What was the final outcome?
2) Tell us about a time when you had to analyze a problem based on incomplete information and decide on a solution:
A) What was the problem?
B) What was the information available?
C) What was the information missing?
D) What was your decision?
Behavior / Skill: Teamwork
Definition: Working with others to accomplish objectives by respecting the needs and contributions of those involved.
1) Can you give us examples of how you ensure that your team works as a cohesive unit towards goals?
B) How define goals?
2) Can you give us an example of working with other areas of the office to ensure the efficiency of the business?
A) Other areas?
B) Benefits of collaboration?
Behavior / Skill: Effective Communication
Definition: Uses the most effective communication medium to convey a clear and inspiring message to others, as well as actively listening to the ideas and views of others.
1) Describe your most satisfying experience in trying to gain top management support for an idea or proposal.
A) What was the situation?
B) How did it turn out?
2) Can you tell us about a time when you had to communicate to your team an unpopular decision?
A) Involving a decision you made on your own?
B) Involving a decision made by top management?
Behavior / Skill: Recommending & Implementing Change
Definition: Proactively increases opportunities to improvements in the business area. Responsible for making the change happen successfully. Champions change through working positively with constant change.
1) Describe a situation when you introduced a significant change to your work area / team:
A) What was the change?
B) How did you identify the need to change?
C) How did you go about introducing the change?
D) What factors did you consider?
E) How did the change impact on other teams or business areas?
F) What problems or difficulties did you encounter?
G) What was the final outcome?
2) Describe how you have maintained your own performance / and that of your team in the face of significant change:
A) What was the nature of the change's impact on your team's performance?
B) What steps did you personally take to deal with the situation?
C) What has been the final outcome?
Behavior / Skill: Managing Relationships
Definition: Creates a favorable and professional impression which inspires company and commands respect. Develops harmony and good working relations by supporting and encouraging others and taking personal responsibility to ensure the delivery of results.
1) Describe a situation where you successfully identified and met the needs of a particular customer (or customer group):
A) What was the need you identifiable?
B) What actions did you take?
C) How successful were your actions in this instance – what was the benefit for the business?
2) Describe the measures or feedback systems you use to monitor service levels:
A) How were these measurement standards and / or feedback systems developed?
B) What useful information has the feedback given you?
C) Give one or two examples of how you personally have used this feedback?
D) What benefits has this delivered – for the business? For the customer?
Behavior / Skill: Making Things Happen
Definition: Delivers results in line with strategic and operational plans. Has a 'can do, will do' approach to delivering consistently high performance and inspires others to also achieve high standards.
1) Describe a project or task you managed that required you to organize scant resources to achieve an important deadline:
A) How did you determine your priorities?
B) Did you have to modify the plan?
2) Give an example of a time when you had to "juggle" a number of important activities or priorities at once:
A) What problems did this present you with?
B) What steps did you take to deal with the situation?
C) What was the final outcome?
These are typical questions which you can expect to be asked … so prepare with real examples and ensure you 'wow' the interviewer.